Refund policy

REFUND POLICY

We want you to love your HAVEN experience. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

Our return policy lasts 30 days. If 30 days have gone by since your order was delivered, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Contact Us

For all return inquiries, please contact our support team at: thehavenpro.support@gmail.com